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Apprentice

The Team

The IT team are an integral part of freuds and held with high regard within the company for being personable, hardworking and always on hand to help regardless of the issue. The team of 5have a passion for technology and problem solving but also love to talk football and anything sport related.

The Role

We are seeking a driven individual to fill a crucial role within our team. If you're passionate about delivering exceptional customer service and enjoy the challenges of working in a dynamic and varied IT role, then you could be just who we're looking for.

You'll work closely with a great team of fun but focused, like-minded IT engineers andIT Ops colleagues. You will have the opportunity to gain hands on experience with new tools, techniques and technologies on a wide variety of projects in a fast-paced and creative environment. You'll be a key member of our team working on the front line and providing both reactive and proactive support to the rest of the business.

Key Responsibilities

  • Provide 1st line support to technical queries in person, on email and over the phone
  • Monitor, investigate, and resolve issues where possible.
  • Prioritise and allocate incidents and tasks subject to client SLA's.
  • Ensure all incidents are recorded in the appropriate management systems.
  • Provide clear updates on progress to both the business and our clients.
  • Assist internal users with desktop support.
  • Create and enhance support documentation where necessary.
  • Work with the infrastructure and development teams to make systems improvements and deploy applications and services.
  • Automate the operation of everyday tasks and requests.
  • Assist in writing and executing functional test plans from client requirements.
  • Provide support for a growing number of applications both in our data centres and remotely at client locations.
  • Work with other areas of the business to support client requirements.
  • Help build the team to support the business further.
  • Investigate new ways of working and suggest ideas for growing the company and improving customer service.
  • Confidence to work in a largely face to face environment
  • Highly organised and focused.
  • The willingness and drive to learn and grow on the job.
  • Hold an interest in Computing and changes in the IT industry.
  • Committed attitude towards a first-class customer service
  • Clear written and verbal communication skills.
  • A technical understanding of PC's and common operations.
  • Knowledge of Windows and Mac Operating Systems.

Skills, Knowledge and Expertise

3x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English andMaths (or equivalents) at grade C or above.

To Apply

Please send your application to Matthew.Jessop@qa.com